Contact Center

Contact Center Solutions are one of the most sought after services in today’s competitive business world. Whether you need to set up a customer support center or market your product through telemarketing services, you will need professional call center services. While setting up a call center in-house can be an expensive task, your business can always outsource your call center operations to an outsource service provider like The Call Firm (TCF).

Base for Call Center Services

Is your business at stake because of insufficient customer support? We can bridge the gap between you and your customers with our 24/7 365 day a year call center phone answering services. Start experiencing increased sales and better conversion rates along with satisfied customers. Our multi-channel Contact Centers have real time reporting and 100% recording facilities. Whether you are a small / midsize company or a large enterprise, we can provide you with call center services such as order taking services and 800 answering services that will fit your organization’s needs. When you partner with TCF, you can be assured that your customers will get our undivided attention.

Outsourcing Services

We are one of the world’s leading providers of Contact Center outsourcing solutions stateside. TCF sets the industry standard in providing voice, e-mail / live chat support, lead generation technical helpdesk and appointment setting services. TCF sets the bar in service. Unlike other outsourcing providers, The Call Firm does not utilize standard call center agents. TCF is built with Service Specialists and Service Analysis that are SMEs in all of the services we provide. When you partner with TCF, you can be assured of call center outsourcing services that will be the very best. Our call center outsourcing services are a cost-effective way of generating new leads, answering customer queries or helping customers solve their technical problems. You can get all this at a fraction of your operating cost.

Contact Center Solutions in United States vs. India

It has always been the impression that it is better to outsource Contact Center Solutions to India as there are many benefits that Indian call centers offer. 24×7 support, qualified call center agents, excellent voice quality and customizable services are just a few of the advantages that a call center service provider in India can offer. This is NO longer the case in outsourcing. The Call Firm offers partnerships/solutions that are equipped to evaluate, educate, and execute against all the needs our clients’ business may require. ALL of our services are conducted 100% in the US by state-side client supervisors or advisors.