Inbound Solutions

The Call Firm’s Inbound Contact Center Solutions primarily focus on maximizing business and profits for our clients. TCF Inbound Contact Center Solutions are based on superior products and industry knowledge and garnered with years of experience that we house in outsource call center services industry. Our experience in inbound call management enables us to meet the requirements of our Contact Center clients.

TCF has extensive experience in providing Inbound Contact Center outsourcing Solutions to global customers in varied industries, such as travel, real estate and airlines and banking. A transparent partnership with TCF for your “Inbound” Contact Center operations will provide a benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

“The Call Firm” Inbound Contact Center Solutions

  • Event scheduling services
  • Directory inquiry services
  • Payment collection services
  • Charge back handling services
  • Real time inventory status services
  • Ticketing sales subscription services
  • Rebate processing services
  • Insurance claims processing services
  • Registration of event and trade show participants and prospects services
  • Warranty registration services
  • Live answering services
  • 800 answering services
  • Order taking services
  • Product information services
  • Up-selling and cross-selling services
  • Claims processing services
  • Billing queries services
  • Sales closure services
  • Order entry services
  • After hour answering services
  • Scheduling sales demos services

Why outsource your Inbound Contact Center requirements to TCF?

  • Expert Contact Center Professionals: We have qualified professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.
  • Competent training programs: We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.
  • Transparency: Our inbound call center infrastructure and company policies offer complete transparency in operations.
  • Extensive experience: We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.
  • 100% voice recording: Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

Benefits of outsourcing Contact Center Solutions to TCF

  • Quicker ramp-ups, launches, and roll-out of new clients
  • Save more than 50% on call center operating costs
  • Stringent quality control processes that ensure best-of-breed call center solutions
  • Efficient transition management process
  • Latest inbound call center software
  • Remote call monitoring facilities
  • Superior reporting capabilities
  • Enhanced market coverage
  • Domain expertise in account management
  • Professional SME for every inbound call
  • Enhanced market testing capabilities
  • Excellent call handling